API methods guide

General information

Working with the API and getting the API key

Tickets

Working with tickets, comments and tags

Clients

Getting a list of clients, creating and updating cards

Agents

Getting a list of agents and their groups, creating and updating agents

Widget

Connection, methods, additional fields, forms, buttons, item identifiers, etc.

Chat

Creating a chat, sending a message, changing the assigned agent

Channels

Getting a list of channels

Knowledge base

Working with directories, categories and articles. Views and rating

Requests from Usedesk (Webhooks)

Connecting webhooks, specificity, types of requests, chat actions

Triggers

Setting up triggers, GET and POST requests

Additional fields

Getting a list of additional fields and editing nested lists

Additional sections

Working with static and dynamic blocks

Errors

List of errors with descriptions