Categories

• General information chevron_right
  • Introduction
  • Authorization
• Tickets chevron_right
  • Statuses guide
  • List of tickets
  • Single ticket
  • Create a ticket
  • Update a ticket
  • Create a comment
  • Get a list of tags
• Clients chevron_right
  • Get a list of clients
  • Single client
  • Create a client
  • Update a client
• Agents chevron_right
  • Get a list of agents
  • Create an agent
  • Update an agent
  • Delete an agent
  • Get a list of agent groups
• Widget chevron_right
  • Widget connection and methods
  • Callback for the first message from a client
  • Initializing a message from a client and widget methods
  • Changing an additional fields
  • Widget buttons
  • Widget item identifiers
• Chat chevron_right
  • Create a chat
  • Sending a chat message
  • Change the assigned agent in the chat
• Channels chevron_right
  • Get a list of channels
• Knowledge base chevron_right
  • List of directories and categories
  • List of articles
  • Single article
  • Add article views
  • Add rating to the article
• Requests from Usedesk (Webhooks) chevron_right
  • Connecting webhooks
  • Specificity of sending webhooks in different types of channels
  • Types of requests
  • Chat actions
• Triggers chevron_right
  • Setting up triggers
  • Triggering the trigger
  • POST and GET requests
• Additional fields chevron_right
  • Get a list of additional fields
• Additional blocks chevron_right
  • Additional blocks
• Errors chevron_right
  • List of errors