API
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API methods guide
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API methods guide
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Categories
General information
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Introduction
Authorization
Tickets
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Statuses guide
List of tickets
Single ticket
Create a ticket
Update a ticket
Create a comment
Get a list of tags
Clients
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Get a list of clients
Single client
Create a client
Update a client
Agents
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Get a list of agents
Create an agent
Update an agent
Delete an agent
Get a list of agent groups
Widget
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Widget connection and methods
Callback for the first message from a client
Initializing a message from a client and widget methods
Changing an additional fields
Widget buttons
Widget item identifiers
Chat
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Create a chat
Sending a chat message
Change the assigned agent in the chat
Channels
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Get a list of channels
Knowledge base
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List of directories and categories
List of articles
Single article
Add article views
Add rating to the article
Requests from Usedesk (Webhooks)
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Connecting webhooks
Specificity of sending webhooks in different types of channels
Types of requests
Chat actions
Triggers
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Setting up triggers
Triggering the trigger
POST and GET requests
Additional fields
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Get a list of additional fields
Additional blocks
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Additional blocks
Errors
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List of errors
Widget
Widget connection and methods
Callback for the first message from a client
Initializing a message from a client and widget methods
Changing an additional fields
Widget buttons
Widget item identifiers