API
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API methods guide
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API methods guide
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Categories
General information
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Introduction
Authorization
Tickets
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Statuses guide
List of tickets
Single ticket
Create a ticket
Update a ticket
Create a comment
Get a list of tags
Clients
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Get a list of clients
Single client
Create a client
Update a client
Agents
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Get a list of agents
Create an agent
Update an agent
Delete an agent
Get a list of agent groups
Widget
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Widget connection and methods
Callback for the first message from a client
Initializing a message from a client and widget methods
Changing an additional fields
Widget buttons
Forms in the widget
Widget item identifiers
Chat
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Create a chat
Sending a chat message
Change the assigned agent in the chat
Channels
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Get a list of channels
Knowledge base
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List of directories and categories
List of articles
Single article
Add article views
Add rating to the article
Requests from Usedesk (Webhooks)
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Connecting webhooks
Specificity of sending webhooks in different types of channels
Types of requests
Chat actions
Triggers
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Setting up triggers
Triggering the trigger
POST and GET requests
Additional fields
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Get a list of additional fields
Additional blocks
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Additional blocks
Errors
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List of errors
Popular articles
Create a chat
List of directories and categories
List of errors
Sending a chat message
Introduction
Get a list of channels
List of articles
Widget connection and methods
Connecting webhooks
Get a list of clients
Setting up triggers
Get a list of additional fields
Additional blocks
Get a list of agents
Statuses guide
Specificity of sending webhooks in different types of channels
Single article
Triggering the trigger
Create an agent
Change the assigned agent in the chat
Authorization
Callback for the first message from a client
List of tickets
Single client
Update an agent
Initializing a message from a client and widget methods
Add article views
Single ticket
Create a client
Types of requests
POST and GET requests
Chat actions
Delete an agent
Create a ticket
Add rating to the article
Update a client
Changing an additional fields
Update a ticket
Widget buttons
Get a list of agent groups
Forms in the widget
Create a comment
Widget item identifiers
Get a list of tags