API
support@usedesk.com
API methods guide
More
arrow_drop_down
support@usedesk.com
API methods guide
search
close
Categories
General information
chevron_right
Introduction
Authorization
Tickets
chevron_right
Statuses guide
List of tickets
Single ticket
Create a ticket
Update a ticket
Create a comment
Get a list of tags
Clients
chevron_right
Get a list of clients
Single client
Create a client
Update a client
Agents
chevron_right
Get a list of agents
Create an agent
Update an agent
Delete an agent
Get a list of agent groups
Widget
chevron_right
Widget connection and methods
Callback for the first message from a client
Initializing a message from a client and widget methods
Changing an additional fields
Widget buttons
Forms in the widget
Widget item identifiers
Chat
chevron_right
Create a chat
Sending a chat message
Change the assigned agent in the chat
Channels
chevron_right
Get a list of channels
Knowledge base
chevron_right
List of directories and categories
List of articles
Single article
Add article views
Add rating to the article
Requests from Usedesk (Webhooks)
chevron_right
Connecting webhooks
Specificity of sending webhooks in different types of channels
Types of requests
Chat actions
Triggers
chevron_right
Setting up triggers
Triggering the trigger
POST and GET requests
Additional fields
chevron_right
Get a list of additional fields
Additional blocks
chevron_right
Additional blocks
Errors
chevron_right
List of errors
Popular articles
Get a list of tags
Widget connection and methods
Authorization
Initializing a message from a client and widget methods
Widget item identifiers
Add article views
Changing an additional fields
Single article
Update an agent
Create a client