Add rating to the article
POST https://api.usedesk.ru/support/{account_id}/articles/{id}/change-rating, {account_id} — Knowledge base ID in the system, {id} — Article ID.
Warning. If you use the server version of Usedesk, you will have a different URL of methods. Check the URL for the API with our team — support@usedesk.com.
The method changes the article rating
* — required fields
|
Parameter
|
Value
|
|---|---|
| api_token* | Channel API token |
| count_positive | Number of positive evaluations to be added |
| count_negative |
Number of negative evaluations to be added |
PHP request example
$baseId = 2;
$articleId = 96;
$data = array(
'api_token'=> 'e1cbe1c1c9d910ef2ae975215644cb53dd555de4',
'count_negative' => 3
'count_positive' => 3
);
$curl = curl_init();
curl_setopt($curl, CURLOPT_URL, 'https://secure.usedesk.com/uapi/support/'. $baseId .'/' . $articleId . '/add-views?' . http_build_query($data));
curl_setopt($curl, CURLOPT_RETURNTRANSFER, true);
$result = curl_exec($curl);
curl_close($curl);
return $result;
Example of a response from server
{
"rating":
{
"positive": 1,
"negative": 123
}
}
Description of response parameter:
| Parameter | Value |
|---|---|
| positive |
The total number of positive ratings after the request |
| negative | The total number of negative ratings after the request |