Specificity of sending webhooks in different types of channels
Ticket channel
|
Where the message is sent from |
Comment type
|
Webhook |
|---|---|---|
| Ticket interface | Internal | Comment creating, type = private |
| Ticket interface | External | Comment creating, type = public |
Chat channel
Where the message is sent from | Comment type | Webhook |
|---|---|---|
| Ticket interface | Internal | Creating a comment, type = private |
| Ticket interface | External | Creating a comment, type = public Webhook of a new chat message |
| Chat interface | Internal | — |
| Chat interface | External | Webhook of a new chat message |