To enable requests, check the checkboxes, for which requests should arrive, on the API settings page (Channels → API).
Usedesk will send you requests to the address specified when configuring the API channel at the "Redirect url” field.
By default, Usedesk sends API requests with a body in form-data format.
If you enable the "JSON request" setting, the API request will be sent in json format with corresponding headers.
In case, if the ticket in Usedesk was created using API, webhooks will always be sent in two formats — json and form-data.
Setting "send to UTF-8" removes character conversions, for example, at comments.